Organizations today understand that they must respond rapidly to changing developments to meet their customer demands and improve business profitability. To maintain a competitive edge and grow profitably, companies need to respond more quickly to their employees and customers and must avoid communication obstructions.
Business communications often fail to keep pace with the demand for real-time communications to address mission-critical business needs.
Today, business workforce’s which is increasingly mobile, geographically dispersed, virtual, and global, the communications complexity and inefficiency make it almost impossible to keep up with the pace of business.
Some of the issues/ challenges which businesses face in their day to day communication are as follows:
Many companies chase their employees who are mobile and remote through a variety of devices and leave multiple messages in an attempt to reach them. This leads to wastage of time for the person who’s calling up and leaving messages and the receiver who for getting across the right messages.
Most of the times of the time it takes days to contact coworkers and set up conference calls and work sessions because of the tight schedules and availability of the individuals. This causes work to be held up while scheduling impromptu team meetings.
This leads to frustration, as employees can only guess if they are reaching others at a time when
they are available which results in decreased employee productivity.
One of the growing problems for global companies with distributed workforces across multiple time zones is about trying to locate the key decision makers at the critical moment. This often leads to delay and major financial loss to the business before the person responds.
Most of the companies really find it impossible trying to arrange a spontaneous work session & this inability to collaborate as needed impacts high-priority projects and leads to more internal business travel.
So how can the mobile and dispersed workforce communicate and collaborate more easily and productively without incurring vast expenses? How can the business run more effectively by removing human latency from business processes?
IP communications solutions have proven their ability to help organizations address this challenge, enabling them to realize the benefits of transporting voice, data, and video communications across a common IP infrastructure.
Conventus has associated with best of the breed partners who help organizations to takes advantage of IP telephony to unify voice, video, data, and mobile applications on fixed and mobile networks, and help ensure easy-to-use, media-rich collaboration experiences.
Tools such as IM, presence, mobility, preference, and unified messaging help users choose how, when, and where they can be reached.
Being able to see which colleagues are available means employees can reach the right resource the first time.
IP phones, unified clients, soft phones, and mobile unified communications give employees access to services everywhere there is a network connection.